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Shipping Information

Shipping, Handling and Sale Information

Most orders are processed and shipped in 1-3 business days, provided the items are in-stock. Order processing times stated on individual product pages supersedes any other estimated time found on this site. Processing times will vary for larger orders, PO Box shipments, Canadian orders, International and special orders as well as back ordered items. Please let us know if you have a deadline for receiving the order. Will make ever effort to meet stated deadlines.

Orders are not shipped on weekends when carriers do not pickup packages.

TrueBeer ships our domestic orders using UPS, FedEx and the US Postal Service.  Ground shipping methods are interchangeable and may be adjusted by TrueBeer without notice.  This includes UPS Ground, UPS SurePost, FedEx Ground,  FedEx Home Delivery, FedEx SmartPost and US Postal Service Parcel Select.

Sales are not completed and accepted until payment is received, processed and shipped.

About Expedited services (Next Day, Second Day, Three Day):

We provide these services but can NOT guarantee shipment on the same day for order items. We do make every attempt when possible to provide the requested service and ship the product on the same day or next business day when the order is placed. Keep in mind that when counting the days for delivery, the count starts the following day. Expedited services do not include weekend deliveries. 
Again, in terms of shipping, days are business days - weekends and holidays are not business days.

When you use: Your order will arrive:
Next Day Air Next Business Day from Shipping Date
2nd Day Air Within 3 Business Days From Shipping Date
3 Day
Within 4 business Days From Shipping Date
Ground Within 3-10 business days From Shipping (see Image Below)


Post Office Box Customers:
Most carriers do not deliver to Post Office Boxes. All orders with Post Office Box addresses will be sent via USPS ground regardless of the requested shipping option. Shipping to PO boxes may delay the processing time for your order.

Tracking Numbers:
After the dispatch of the shipment, the customer will receive notification of shipment and a tracking (if applicable). This tracking information typically becomes operational within 24 hours of dispatch. After the number has become operational and has been provided to the buyer, the article shall be deemed to be delivered to the buyer.

Wrong Addresses:
Wrong addresses supplied by the customer will be charged to the customer ($5.00). Refused or undeliverable shipments will be subject to applicable shipping and handling fees and will be charged to the customer in question.

International Orders:
TrueBeer is not responsible for any international customs, duty, broker fees or any other charges imposed at the border. We can not estimate or collect these charges. International customers shall bear all import duty, custom duty, VAT charges, brokerage charges.  Please check with your Customs Office for information about importing items from the USA and the associated costs prior to ordering. Free Shipping  promotions are not available for any international order.

Free Shipping Promotions
Free shipping promotions are only available to orders shipped within the lower 48 US states.  Free shipping promotions are NOT extended to orders shipped to AK, HI, PO Boxes or international addresses.

Orders using our free shipping promotion are shipped via ground shipping methods.  If you order is time sensitive or has a close arrival deadline, please consider using 3-Day or 2nd Day Air.  3-Day and 2nd Day shipping methods do not qualify for free shipping.

If an order is shipped using a free shipping promotion is returned for any reason, the customer will be responsible for shipping charges occurred when returning the item to us.  All returned orders over $99 are subject to a 15% restocking fee.

Orders Returned Due to Non-Delivery
Any order returned due to non-delivery or failed delivery attempts will be subject to a 15% restocking charge.  Shipping charges are not refundable.  Please make every effort supply us with a valid shipping address and be available to receive the order when it arrives.  The customer will be responsible for any charges for shipping the order after the first attempt.

Ground Shipping
Orders placed using the UPS Ground, Free Ground Shipping or Ground Shipping may be shipped via UPS Ground, UPS SurePost or USPS Priority Mail at our discretion.