Policies, Terms and Conditions:
|PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.|
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology. We do not store any credit card information.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the True Beer site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the True Beer site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
TrueBeer.com strives to make shopping online a safe and secure experience.
At TrueBeer.com, our secure server encrypts all payment information that you transmit to us while using our site. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password, credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through TrueBeer.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
Credit card transactions are handled by a third-party financial institution that receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. True Beer reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: American Express ,Visa and MasterCard,. There is no surcharge for using your credit card to make purchases with True Beer. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of TrueBeer.com. The collective work includes works that are licensed to TrueBeer.com. Copyright 2011, TrueBeer.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TrueBeer.com or purchasing TrueBeer.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TrueBeer.com or to purchase TrueBeer.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TrueBeer.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of TrueBeer.com used in the site are trademarks or registered trademarks of Saxon Enterprises, Inc.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TrueBeer.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TrueBeer.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TrueBeer.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
TrueBeer.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TrueBeer.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a TrueBeer.com product is mistakenly listed at an incorrect price, TrueBeer.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TrueBeer.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TrueBeer.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TrueBeer.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
TrueBeer.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TrueBeer.com.
Your use of this site shall be governed in all respects by the laws of the Commonwealth of Massachusetts, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TrueBeer.com products) shall be in the state or federal courts located in Norfolk County, Massachusetts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TrueBeer.com products) must be commenced within one (1) year after the claim or cause of action arises. TrueBeer.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TrueBeer.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TrueBeer.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
TrueBeer.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TrueBeer.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TrueBeer.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TrueBeer.com in its sole discretion.
You agree to indemnify, defend, and hold harmless TrueBeer.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, TrueBeer.com may link to sites operated by third parties. However, even if the third party is affiliated with TrueBeer.com, TrueBeer.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TrueBeer.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TrueBeer.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Out of Stock Products
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Pricing and Order Cancellation
TrueBeer.com endeavors to present the most recent, most accurate, and most reliable information on our Web site at all times. However, there may be occasions when some of the information featured on our Web site may contain incomplete data, typographical errors, or inaccuracies. Errors are wholly unintentional and we apologize if erroneous information is reflected in price, or availability of goods or services. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update information at any time without prior notice.
TrueBeer.com reserves the right to cancel and refund any orders deemed suspicious or fraudulent or the result of a typographical error.
Orders cannot be canceled after the order has shipped. Orders for engraved and customized products can not be canceled after the items are engraved or processed.
TrueBeer.com is not responsible for any pricing errors found on this website and reserves the right to cancel any order and refund payment to the customer at anytime.
All prices are listed in United States dollars and are subject to change without notice. Please note that the listings do not represent the entire product line offered by the various manufacturers. Most products offered by our manufacturers are available. Please inquire with your requirements: manufacturer's name, item description and model number.
TrueBeer.com reserves the right to cancel and refund any order for out of stock products. Customers will be notified within 5 business days of this cancellation should it occur.
If a debit/check/credit card is used to attempt to make a purchase on the TrueBeer.com website, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
TrueBeer.com does not have the capability and is not obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the banks temporary hold, we can not be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months.
We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.
International customers bear import duty, custom duty, VAT charges, brokerage charges.
TrueBeer.com is not responsible for any custom charges, duty, broker fees or any other fee or charge paid to a foreign country or associated with importing a product(s) to a foreign country. The Buyer is responsible for all shipping, fees, taxes, duties, tariffs and customs laws in Buyer's country. Customers outside of the USA should check their country's regulations related to receiving items from the USA PRIOR TO PLACING AN ORDER. TrueBeer reserves the right to cancel any order believed to be fraudulent.
We do not ship to overseas forwarding agencies. We will not honor any claims for orders shipped to a forwarding agency for forwarding overseas.
All claims including, but not limited to, damaged products, missing items or parts must be made within 5 days from delivery of the order. Any claims made after 5 days will not be honored. Any claims of non-delivery must be made within 30 days from the order date to be honored.
Orders Returned Due to Non-Delivery
Any order returned due to non-delivery or failed delivery attempts will be subject to a 20% restocking charge. Shipping charges are not refundable. Please make every effort supply us with a valid shipping address and be available to receive the order when it arrives. The customer will be responsible for any charges for shipping the order after the first attempt.
Orders placed using the UPS Ground, Free Ground Shipping or Ground Shipping may be shipped via UPS Ground, UPS SurePost or USPS Priority Mail at our discretion.
Incorrect Shipping Addresses and Carrier Address Correction Fees:
To help prevent delivery delays, please double check the shipping address prior to submitting your order. The most common mistakes made when providing us with a shipping address are incorrect zip code, missing company name, missing suite or apartment number, and wrong street number. Shipping costs to incorrect addresses are non-refundable.
In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged shipping charges again when your package is reshipped. In addition, any fees billed to us by carriers such as UPS or USPS for address correction or address change will be charged to you when we receive them. Carriers typically bill up to $11.00 for correction of packages regardless of how minor the address correction may be. In addition, administrative costs of up to $5.00 may be billed for each address correction.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
True Beer shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the Commonwealth of Massachusetts. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
All Purchases (except personalized, engraved products and custom orders) at TrueBeer.com may be returned up to 30 days of purchase for a full refund for the product(s) sold. Personalized, Engraved products and custom orders are non-refundable. Should you wish to make a return, please email us so we can issue you a RMA number. If you received a damaged product, please refer to the Claims Policy above.
1. You must request an RMA number Returns by e-mail before a product can be returned. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem. Typically, within 1 to 2 business days after submitting the completed request you will be contacted via email with an RMA number and product return instructions.
2. Returned items must be complete without exception. When returning a product, you must enclose a copy of your sales receipt.
3. TrueBeer.com will not pay the return shipping cost for non-fault returns. It is the customer's responsibility to ensure that the returned goods are packed properly and insured against loss. We cannot accept any responsibility for goods damaged in transit to us.
Special orders and orders exceeding $99 will be subject to a 15% restocking fee.
The following items are not refundable even if returned within the time limits:
All custom engraved or personalized products.
Any items that are defaced or physical damaged by end-users; we reserve the right to check the condition of the returned items before issuing refund; any product returned without the original package that cannot be verified as our products; any items returned after 30 days and any items returned without RMA number and authorization.
Sales, Promotions ,Coupons and Discounts
Sales, promotions, discounts and coupons can only be accepted during the time of the sale or promotion period and cannot be applied retroactively. Sale pricing is not retroactive. Sale pricing cannot be combined with other offers, unless otherwise noted. If an item is added to a saved cart or online registry, item must be purchased during promotion to receive special pricing. Sales pricing, coupons, discounts and other promotions cannot be applied retroactively to previously placed orders. As our items are of limited quantity, TrueBeer.com cannot guarantee availability or pricing for exchanges.
TrueBeer.com is a registered trademark of Saxon Enterprises, Inc.