Shipping, Handling and Sale Information
Most orders are processed and shipped in 1-3 business days, provided the
items are in-stock. Order processing times stated on individual product pages supersedes any other estimated time found on this site. Processing times will vary for larger orders, PO Box shipments, Canadian orders, special orders and back ordered items. Please let us know if you have a deadline for receiving the order. Will make ever effort to meet stated deadlines.
Orders are not shipped on weekends when carriers do not pickup packages.
TrueBeer
ships all our domestic orders using UPS Ground. This allows our
customers to track their order from our door to theirs.
Sales are not completed and accepted until payment is received, processed and shipped.
About UPS Expedited services (Next Day, Second Day, Three Day Select):
We
provide these services but can NOT guarantee shipment on the same day
for order items. We do make every attempt when possible to provide the
requested service and ship the product on the same day or next business
day when the order is placed. Keep
in mind that when counting the days for delivery, the count starts the
following day. Expedited services do not include weekend deliveries! Again, in terms of shipping, days are business days - weekends and holidays are not business days.
| When you use: |
Your order will arrive: |
| Next Day Air |
Next Business Day from Shipping Date
|
| 2nd Day Air |
Within 3 Business Days From Shipping Date
|
| 3 Day Select |
Within 4 business Days From Shipping Date
|
| Ground |
Within 3-10 business days From Shipping (see Image Below) |
UPS GROUND SHIPPING TIMES
Post Office Box Customers:
UPS
does not deliver to Post Office Boxes. All orders with Post Office Box
addresses will be sent via USPS ground regardless of the requested
shipping option. Shipping to PO boxes may delay the processing time for your order.
Tracking Numbers:
After
the dispatch of the shipment through UPS, the customer shall be
communicated by email an Internet tracking number, which can be tracked
through www.ups.com. This number normally becomes operational within 24
hours of dispatch. After the number has become operational and has been
provided to the buyer, the article shall be deemed to be delivered to
the buyer.
Wrong Addresses:
Wrong
address supplied by the customer will be charged to the customer ($5.00). Refused
or undeliverable shipments will be subject to applicable shipping and
handling fees and will be charged to the customer in question.
Canadian Orders:
TrueBeer is not responsible for any Canadian customs, duty, broker fees or any other charges imposed at the border. We can not estimate these charges. Please check with the Canadian Customs Office for information about importing items from the USA and the associated costs prior to ordering.
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