Post Office Box Customers:
Most carriers do not deliver to Post Office Boxes. All orders with Post Office Box
addresses will be sent via USPS ground regardless of the requested
shipping option. Shipping to PO boxes may delay the processing time for your order.
Tracking Numbers:
After
the dispatch of the shipment, the customer will receive notification of shipment and a tracking (if applicable). This tracking information typically becomes operational within 24
hours of dispatch. After the number has become operational and has been
provided to the buyer, the article shall be deemed to be delivered to
the buyer.
Wrong Addresses:
Wrong
addresses supplied by the customer will be charged to the customer ($5.00). Refused
or undeliverable shipments will be subject to applicable shipping and
handling fees and will be charged to the customer in question.
International Orders:
TrueBeer is not responsible for any international customs, duty, broker fees or any other charges imposed at the border. We can not estimate or collect these charges. International customers shall bear all import duty, custom duty, VAT charges, brokerage charges. Please check with your Customs Office for information about importing items from the USA and the associated costs prior to ordering. Free Shipping promotions are not available for any international order.
Free Shipping Promotions
Free
shipping promotions are only available to orders shipped within the
lower 48 US states. Free shipping promotions are NOT extended to
orders shipped to AK, HI, PO Boxes or international addresses.
Orders using our free shipping promotion are shipped via ground
shipping methods. If you order is time sensitive or has a close
arrival deadline, please consider using 3-Day or 2nd Day
Air. 3-Day and 2nd Day
shipping methods do not qualify for free shipping.
If an order
is shipped using a free shipping promotion is returned for any reason,
the
customer will be responsible for shipping charges occurred when
returning the item to us. All returned orders over $99 are subject to
a 15% restocking fee.
Orders Returned Due to Non-Delivery
Any
order returned due to non-delivery or failed delivery attempts will be
subject to a 15% restocking charge. Shipping charges are not
refundable. Please make every effort supply us with a valid shipping
address and be available to receive the order when it arrives. The
customer will be responsible for any charges for shipping the order
after the first attempt.
Ground Shipping
Orders placed using the UPS Ground, Free Ground Shipping or Ground Shipping may be shipped via UPS Ground, UPS SurePost or USPS Priority Mail at our discretion.
