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(except personalized, engraved products and custom orders) at
TrueBeer.com may be returned up to 30 days of purchase for a full refund
for the product(s) sold. Personalized, Engraved products and custom
orders are non-refundable. Should you wish to make a return, please
email us so we can issue you a RMA number. If you received a damaged
product, please refer to the Claims Policy above.
1. You must
request an RMA number Returns by e-mail before a product can be
returned. Please ensure you include your full name, order number,
telephone number, item in question and a complete description of the
problem. Typically, within 1 to 2 business days after submitting the
completed request you will be contacted via email with an RMA number and
product return instructions.
2. Returned items must be complete without exception. When returning a product, you must enclose a copy of your sales receipt.
TrueBeer.com will not pay the return shipping cost for non-fault
returns. It is the customer's responsibility to ensure that the returned
goods are packed properly and insured against loss. We cannot accept
any responsibility for goods damaged in transit to us.
Special orders and orders exceeding $75 will be subject to a 15% restocking fee.
The following items are not refundable even if returned within the time limits:
All custom engraved or personalized products.
items that are defaced or physical damaged by end-users; we reserve the
right to check the condition of the returned items before issuing
refund; any product returned without the original package that cannot be
verified as our products; any items returned after 30 days and any
items returned without RMA number and authorization.